Technical Product Expert

Customer Experience

IL Tel Aviv District Tel Aviv-Yafo

About The Position

XM Cyber is a leading hybrid cloud security company that’s changing the way organizations approach cyber risk. XM Cyber transforms exposure management by demonstrating how attackers leverage and combine misconfigurations, vulnerabilities, identity exposures, and more across cloud and on-prem environments to compromise critical assets. With XM Cyber, you can see all the ways attackers might go and all the best ways to stop them, pinpointing where to remediate exposures with a fraction of the effort.

We are seeking a highly skilled and experienced Technical Product Expert with a deep understanding of security principles in on-premise and cloud environments, ideally with some offensive security background. The ideal candidate will have a strong background in leading technical and non-technical teams and extensive knowledge of security frameworks, remediation methodologies, and security operational models.


  • Provide technical guidance, mentorship, and support team members to ensure high-quality service delivery
  • Methodological mindset to create and maintain security and product usability processes and enforce them with internal customers such as CSMs, SEs, and the product team
  • Collaborate with product and RND about product usage and feedback from the field
  • Continuously monitor, analyze, and report on key performance indicators (KPIs) of the product
  • In escalated client meetings, provide product matter expert remediation insights, recommendations, and security best practices.
  • Stay abreast of industry trends, emerging technologies, and best practices in automation to provide strategic insights and recommendations for enhancing technical solutions
  • Proactive approach for product related topics
  • Own the education process of internal team members and onboarding 


  • Proven 5-7 years of experience in technical customer-facing roles (TAM/CSM/SE/Outbound technical product manager/PS ) in cybersecurity-focused products
  • Proficiency in one or more cloud vendors - AWS, Azure, GCP - Must
  • Deep knowledge of active directory security and zero trust model - Must
  • Excellent problem-solving and analytical skills to assess complex security issues and provide practical solutions - Must
  • Knowledge in Kubernetes security
  • Strong understanding of attack path management principles, security concepts, and industry-standard security frameworks like MITRE.
  • Experience with security assessment tools, vulnerability scanners, and attack simulation techniques
  • Ability to maintain a methodological mindset in approaching tasks and projects
  • Proven track record of proactive problem-solving skills, showcasing the ability to anticipate challenges, initiate solutions, and drive progress independently