Customer Experience at XM Cyber
Your Success is our North Star
At XM Cyber, ‘Customer-Value First’ means something different – it is how we build, and it is how we breathe. The Customer Experience organization defines our commitment through proactive value realization.
By embedding our expertise directly into your strategic goals, we turn every touchpoint into a genuine partnership that elevates your security posture.
Trusted by
A Validated Track Record of Customer Success
96%
Customer Support CSAT
Our customers consistently rate their technical support experience as world-class.
100%
Onboarding Satisfaction
A seamless, guided kickoff ensures immediate time-to-value from day one.
4.7 / 5
Gartner Peer Insights
Highly rated by security leaders globally for vendor engagement.
Why Customers Trust Us
״XM Cyber helped us to go from thousands of critical vulnerabilities that we have to just 10, 15 that we could fix. And with this, we prevented the breach of our crown jewels.”
“As a security leader, I will recommend XM Cyber Services because it allows to drive your remediation, and helps you to focus on what it matters the most. XM Cyber offers us the possibility to be in a hacker mindset and to be able to determine the attack path to a critical asset which no other security tool offers.”
“We found XM Cyber’s platform to be a very mature product with holistic view, something that shows the entire network and shows us how to get from A to B to Z”
“Monitoring, dynamically, continuously, how the posture is changing and the capability to correct possible configuration mistake”
“One of the things that I liked the most was that it presented resolutions for the exposures you have, and not just one, it presents us with several resolutions, several possibilities to remediate the exposures, and I liked that”
“XM Cyber is an important layer of security… Normally, you have to prove to IT to patch and change configurations. Not with XM Cyber.”
“Understanding different attack types and how they move around in an environment, that’s really where XM Cyber plays a big part for us.“
“To date we improved our score from 69 to 87. This was highly appreciated by my directors on the last board meeting.”
In Their Words
“XM Cyber has very strong, professional support people, with a high knowledge in cyber security. They are also flexible and understand when there is an issue, and we try to work together in order to to solve it.”
Nicola SotiraHead of CERT,Poste Italiane
“It helps us understand what’s working and what’s not. That changed our mindset, it also saves time – because we know what to focus on. The experience with XM Cyber’s team has been outstanding. They’re always trying to help, and to improve the platform.”
Sebastian KettlerTeam Lead of Global IT Systems Jeremias
“XM Cyber team is the best part of XM. It’s the people that work at XM that really make it special. They create an experience for the client and not only deliver a product.”
Ilaria Buonagurio
Head of Corporate Information Security,
Luxottica
How We Create Exceptional Partnerships
Your dedicated team leads the journey, bringing deep technical and strategic expertise directly to your business. Internally, we view our Customer Success teammates as the "CEOs" of their partnerships; proactive advocates who own every detail of your success. Our team partners directly with you to navigate complex security challenges and create clear, lasting solutions.
Strategic Partnership
Business-Aligned Security
We step in to help you cut through the noise, aligning security efforts with your business-critical assets to maximize remediation impact while minimizing operational disruption.
Tailored Protection
Methodology-Driven Guidance
By replacing outdated practices with tailored security methodologies, our team helps you focus resources where they count, turning complex security hurdles into structured, long-term protection.
Hands-on Execution
Embedded Technical Expertise
Beyond your strategic support, our team are your technical experts: uncovering hidden risks and bringing key stakeholders together for instant risk reduction when critical exposures are identified.
Seamless Onboarding
Low-Friction, High-Impact Rollouts
Our onboarding team guides you every step of the way. By executing agile, low-friction initial rollouts, we prove instant impact and gain stakeholder alignment to accelerate your protection and time-to-value across your environment.
Peers Around the World
Join an Elite Global Community
When you partner with XM Cyber, you are not only procuring a security tool; you’re also joining a community of industry leaders. From the world’s largest retailers to global financial institutions, we protect the organizations that power the modern world, and we are honored to walk that path alongside the best in the business.
More Exclusive Customer Resources
The XM Academy
Master the platform with customer-exclusive training. From foundational basics to expert-level certification, we ensure your team is always at the top of their game.
Community Events
Tap into an exclusive network of industry peers and CISOs. Share insights, validate strategies, and solve complex challenges at our annual and regional events.
Exclusive Webinars
Deep-dive sessions that go beyond the script. We focus on product adoption, advanced use cases, and feature walkthroughs to help you master the platform.
Customer Portal
Accelerate time-to-value with our centralized hub for resources, documentation, and updates. Everything you need to maximize ROI is one click away.
Next-Level Support
Go Further with Exposure Management Services
Want maximum impact without operational overhead? Exposure Management Services takes our partnership to the next step with a fully managed XM Cyber experience. We plug directly into your team via a dedicated Exposure Analyst, high-impact insight reports, and round-the-clock support access to keep your environment continuously secure behind the scenes.
