Achieving Success Together

XM Cyber Service Tiers

  • Value-First

    We’re deeply invested in making a unique and meaningful impact that generates immediate results.

  • Driven by Integrity

    We believe in forging a path of trust, transparency, and open communication to create great change. 

  • Continuous Care

    Our team is fully dedicated to being constantly available and ready to provide guidance and insight. 

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Find The Right Service Tier for Your Organization

Choose the services and support you need to make your security goals a reality. 

  • Standard

    All the essentials to get started on your way to Exposure Management success.

  • Premium

    Extensive services with a fully managed operationalized solution to drive optimal results from your Exposure Management efforts. Includes all Standard Service Tier benefits.

  • Elite

    Expedited response times and round-the-clock coverage
Including direct phone support, 24/7. Includes all Standard and Premium Service Tier benefits.

Technical Support Program

Customer Voice

“We are having more meaningful conversations with IT operations because we are able to lay out what vulnerabilities that we should be addressing, and we get their buy-in. We may show them that we don’t have compensating controls in certain areas, so new priorities are needed.”

Director of information security, governance, and risk compliance, Insurance industry

“I measure risk reduction by how long I can sleep. I sleep better now.”

Head of IT infrastructure, Retail industry

“A huge benefit for me right now is that there’s no competition between IT security and IT operations anymore. IT operations uses XM Cyber proactive now. The people responsible for servers, for example, have set up some of their own scenarios and solve problems better than in the past. People see that their actions make their responsible area more secure. Things are much better now.”

CISO, Manufacturing industry

“Every company in the world has too many vulnerabilities to manage, and you get this alert fatigue, so you don't even know where to start. In some areas, we have 200,000 patches in the queue. But with XM Cyber, we see the most vulnerable points.”

Head of IT infrastructure, Retail industry

FAQs

How does XM Cyber determine which Service Tier is best suited for each organization's cybersecurity needs?

XM Cyber determines which Service Tier is best suited for each organization's cybersecurity needs through a detailed assessment process. This assessment takes into account factors such as the organization's size, existing security posture, specific goals, and level of desired support and service.

Are there any customer success stories or case studies available to showcase how XM Cyber has helped other organizations improve their security posture and reduce risk?

XM Cyber has a portfolio of customer success stories and case studies that demonstrate how the organization has helped other companies improve their security posture and reduce risk effectively. These resources showcase real-world examples of successful partnerships and outcomes achieved through collaboration with XM Cyber.

How does XM Cyber measure and track the success of their engagements with customers over time?

XM Cyber measures and tracks the success of their engagements with customers over time through key performance indicators (KPIs) and metrics that are established at the beginning of the partnership. These metrics may include factors such as risk reduction rates, efficiency gains, and overall security posture improvements.

Are there any specific industries or types of organizations that XM Cyber specializes in working with?

While XM Cyber serves a diverse range of industries and organizations, we specialize in working with companies that prioritize cybersecurity and are looking to enhance their security posture and resilience.

What sets XM Cyber apart from other cybersecurity companies in terms of your approach to customer value and service?

XM Cyber stands out from other cybersecurity companies through our dedicated focus on customer value and service. Our collaborative approach, commitment to continuous care, and focus on execution excellence set us apart in the industry.

Does XM Cyber offer any ongoing training or education opportunities for customers to enhance their cybersecurity knowledge and capabilities?

XM Cyber offers XM Academy, which provides ongoing training and education opportunities for their customers to enhance their cybersecurity knowledge and capabilities. This includes tailored recommendations, best practice implementation, and extensive training to help organizations maximize the value of XM Cyber solutions.

Are there any additional costs or fees associated with upgrading to a higher Service Tier with XM Cyber?

Upgrading to a higher Service Tier with XM Cyber involves additional costs or fees, depending on the level of service and support included in the tier. Customers can work with XM Cyber to determine the best Service Tier for their needs and budget.

Backed by Leaders
Learn why industry leaders choose XM Cyber

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News
‘Total Economic Impact’ Study Concludes That XM Cyber Delivered 394% Return On Investment

Attack Path Management Significantly Reduces Risk of Fines and Remediation Expenditures, Reduces Pen Testing and Labor Costs

eBooks & Whitepapers
Frost & Sullivan names XM Cyber the Leader in the Expanding Automated Security Validation (ASV) Market.

In this report, Frost & Sullivan researched the market to assess the strategic impact to organizations that deploy ASV solutions. In addition, the top…

Press Releases
XM Cyber Announces Integration to Operationalize Continuous Threat Exposure Management (CTEM)

XM Cyber and ServiceNow collaborate to enhance exposure remediation efficiency with context-driven prioritization, focusing resources on the risks that matter most Tel Aviv, Israel…

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